This privacy policy outlines how Edinburgh Realty Limited (Edinburgh Realty, us, we) collects, holds, uses, discloses, and otherwise manages your personal information while complying with our obligations under the Privacy Act 2020 (the Act). It applies to all of your dealings with us.

A current version of our privacy policy is available here. From time to time, it may be necessary for us to update our policy, particularly if there are changes to the Act. When we do so, we will place a notice on our website.

Personal Information

In this policy, "personal information" has the meaning given in the Act. Generally, the personal information we collect includes your full name and contact details, such as your postal and email addresses, telephone and fax numbers, and business contact details. Where relevant, we may ask for additional information. To best deliver our services, we may collect details regarding your real estate preferences, such as property requirements, price brackets, dependencies, and finance requirements.

If you interact with us online, we may also collect personal information such as your IP address and web activity through third-party companies like Google Analytics.

Collecting Your Personal Information

Edinburgh Realty collects personal information for the following purposes:

• To verify your identity and meet our obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act)
• To maintain contact with you and keep you informed about our latest developments, products, and services
• For management, administration, marketing (including direct marketing), planning, product or service development, quality control, surveys, and research purposes
• To update our records and keep your contact details up to date
• To process and respond to any complaints you may have
• To improve our website and provide a more personalised experience

We may collect your personal information via the following methods:

• Through your access and use of our website
• By telephone, letter, or email
• During conversations with our representatives
• When you contract with us
• From third-party sources
• When entering competitions, promotions, or requesting information from us
• Through surveys, feedback, or complaints

We may also collect personal information from third parties, including:

• Your representatives (lawyers, accountants, brokers, and financial advisers)
• Publicly available sources or other organisations with your consent
• Third parties engaged by us for telemarketing purposes

How We Use Your Personal Information

We use your personal information to perform our services, respond to your requests, and provide relevant information about our agency.

With your verbal or written consent, we may disclose your personal information to your representatives, including but not limited to your broker, bank, accountant, or legal advisers.

We do not sell, rent, or trade your personal information. However, we may share your details with our related companies and third-party service providers that assist in our operations, including:

• Our employees
• Third parties engaged by us
• Service providers involved in website management, business operations, request fulfilment, and service delivery, such as web hosting providers, IT administrators, mailing houses, couriers, payment processors, data entry services, debt collectors, and professional advisors (e.g. accountants, solicitors, business consultants)

We require all third parties to protect your information in accordance with this policy and the Act.

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Direct Marketing Materials

We may use your personal information to market our services to you via phone, letter, email, or SMS. By providing your details, you consent to receiving these communications. If you no longer wish to receive marketing materials, you can opt out via the unsubscribe function.

Security of Your Personal Information

We take the security of your personal information seriously and implement reasonable measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information may be stored electronically or in hard copy.

Our security measures include:

• Secure information storage policies
• Restricted access to systems
• Private meeting areas for confidential discussions
• Controlled access to our customer relationship management systems

However, as our website is linked to the internet, we cannot guarantee the security of any information transmitted online. Any information you send via the internet is at your own risk.

Use of Cookies

You are not required to provide personal information when visiting our website. We use cookies—small text files placed on your computer—to collect anonymous data such as internet provider details, visit timestamps, search terms, and referring websites. While this data is not personally identifiable initially, it may become so if you provide us with personal information.

Cookies help us analyse website traffic and improve user experience. Most browsers accept cookies by default, but you can erase or block them by adjusting your browser settings.

Blogs, Forums, and Social Media

Edinburgh Realty engages with clients via social media, forums, and other interactive platforms. Any personal information you disclose in these spaces may be collected and used by others beyond our control. Edinburgh Realty is not responsible for any misuse or misappropriation of personal information shared on these platforms.

Accessing Your Personal Information

To request access to your personal information, please email Edinburgh Realty. In some cases, we may be able to process your request over the phone or in person. Otherwise, we will endeavour to respond within 21 days.

In certain circumstances, we may refuse access if disclosure would unreasonably affect another person's privacy. If this occurs, we will explain the reason.

We take reasonable steps to ensure your personal information is accurate, up-to-date, and complete. If you wish to correct any inaccuracies, please email Edinburgh Realty.

Complaints

If you believe we have breached your privacy, you can lodge a complaint in writing by emailing or writing to us. We will endeavour to respond within 30 days.

If you are not satisfied with our response, you may direct your complaint to the Office of the Privacy Commissioner: www.privacy.org.nz

How to Contact Us

We are committed to respecting your privacy and protecting your personal information. If you have any questions about this policy, please contact our Privacy Officer, Kathryn Simpson.

Edinburgh Realty

Email: dunedin@edinburgh.co.nz

Postal Address: PO Box 5772, Dunedin 9058, New Zealand

Phone: (03) 474 0444