Emergencies include urgent issues that cannot wait until the next working day, such as burst water pipes or hot water cylinders, flooding, sewage leaks, wiring and electrical faults impacting living conditions, or any situation that is likely to cause injury or makes the property unsafe or unsecure. Please turn off mains for water/electrical issues while waiting for help to prevent further damage or injury.

Before calling us or your property manager:

No water? Contact the DCC.

No power? Contact Aurora and your power company. If no faults are reported, check your switchboard and unplug new appliances if a fuse won’t stay up. Tenant-caused callouts may result in the tenant being charged.

For life-threatening emergencies, dial 111 immediately. After contacting emergency services, inform us via the numbers provided above.

Fire: Call 111, evacuate calmly without gathering belongings, and avoid running or shouting.

Personal injury: Call 111 for an ambulance and have someone meet them at the entrance.

Gas leak: For gas leaks or carbon monoxide issues, call your gas provider’s emergency line or 111.

Safety steps while waiting:

• DON’T smoke or use matches/lighters.
• DON’T switch electrical devices on/off.
• DO extinguish open flames.
• DO open windows/doors for ventilation.
• DO turn off the gas supply at the meter.